How can I receive my order if courier can’t reach me?
If your order is delivery by SMSA and they can’t reach you by call or location, this type of collect is a service provided exclusively for Dubai-Store shipments that allows you to choose to collect your shipments from a convenient location through SMSA branches.
Instead of delivering a package to your home or business address, you can select a SMSA Branch location and pick up your shipment at a time that's convenient for you. Once your package is delivered, you'll receive an SMS with a unique pickup code that includes the address and opening times for your selected location.
All packages delivered to SMSA Branches must be picked up within 5 days. If you're not able to collect your package within this timeframe, the package will be returned to us and your order will be canceled.